Return Policy for Items Shipped from cookswarehouse.com
ALL RETURNS MUST HAVE A RETURN AUTHORIZATION NUMBER AND INCLUDE YOUR RECEIPT OR PACKING LIST.
To obtain a return authorization number, please contact our customer support team by phone: 866-890-5962 or by e-mail: email@example.com.
Without prior authorization your return will not be accepted.
Note: Gift Cards and Gift certificates are non refundable and cannot be returned.
Holiday returns - Items purchased between November 20th and December 20th must be returned no later than January 15th, following the guidelines below.
Any item purchased from cookswarehouse.com can be returned in new and unused condition, in its original packaging, within 30 days, for a refund of the purchase price less the cost of shipping. (If your item came with a free gift, the gift must also be returned in new, unused condition to receive a full refund).
Please ship the item, along with a copy of the receipt or packing slip and the return authorization number, by a method that is insured and traceable, to the following address:
The Cook's Warehouse
2065 Peachtree Industrial Court
Chamblee, GA 30341
Items that are not in new and unused condition or not in their original packaging will not be accepted for refund or exchange.
NOTE: Please allow 14 to 21 days, for processing of exchanges or returns.
A gift item shipped to you from cookswarehouse.com may be returned if in new and unused condition for a gift certificate that can be used on a future cookswarehouse.com order.
Return Policy for Drop Shipped items.
This includes products from Enclume, Mauviel, Picnic Time, Bottega del Vino, Staub, Totally Bamboo, Emile Henry and others.
We frequently incur additional costs from our suppliers if these items are returned to them, which we have to pass on to you. These costs can include packing & shipping costs plus restocking fees.
These charges will be deducted from the credit you receive for returns or refused deliveries of drop shipped items.
Have a problem when you first receive your order?
In the unlikely event that your item has any defects or damage when you first receive it, we will send you a prepaid return label to return the item for replacement at our expense if you contact us within five days of receiving your order. Please use our Return Authorization Process by contacting our customer support team by phone: 866-890-5962 or by e-mail: firstname.lastname@example.org to obtain a return label.
If your product was damaged during shipping, please save all packaging materials and paperwork.
Have a warranty claim?
If at any time you have a problem due to a manufacturing defect, or otherwise covered by a manufacturer warranty with a product you purchased from us, we will gladly replace the item if allowed by the manufacturer. We replace many items ourselves, however some items will need to be returned directly to the manufacturer.
Please use our Return Authorization Process by contacting our customer support team by phone: 866-890-5962 or by e-mail: email@example.com to determine where your item should be sent.
Important Note: Warranties do not apply to items that are shipped to an international destination. You are advised to contact the manufacturer directly if your item is defective and you are not in the USA. Cookwarehouse.com will not pay for shipping or customs charges on items returned to us as warranty claims from international destinations (including Canada).